Due to increased consumer traffic, Eureka Forbes’ customer support was overwhelmed. The demand for clean water and sanitation rose during the pandemic. In India, Eureka Forbes is renowned for its products that purify drinking water. Eureka is present in 35 other countries as well. Eureka Forbes saved 200K hours for its employeesĮureka Forbes, 3 is one of India’s major e-commerce/retail companies for health and hygiene products. Bot reduced average response time by almost 60%.ĭownload The State of WhatsApp Marketing 2023 report from Haptik to discover more about current developments in WhatsApp marketing.
Nearly 70% of customers who use the Whatsapp bot to make purchases become repeated clients.Thanks to a WhatsApp chatbot, JioMart finalizes 1500 average daily sales.JioMart’s WhatsApp bot primarily assists clients in resolving use cases like:įigure 2: Jio’s WhatsApp chatbot interacts with a client regarding refunding. The WhatsApp chatbot has become the preferred method of communication for users. To scale customer support activities and provide a productive user experience, JioMart collaborated with Haptik to develop a WhatsApp chatbot. In order to serve their consumers with an omnichannel platform, they saw the necessity for automation to supplement their customer care with fresh communication channels outside of the web. 2 As a result, JioMart was seeing three times as much traffic as was anticipated. The COVID-19 epidemic raised interest in online shopping. 1 JioMart processes more than 250,000 orders daily and has a selection of 50,000+ products. JioMart is an e-commerce marketplace of Jio Platforms which is one of the greatest Indian conglomerates with almost $120Bn valuation. JioMart reduced response time ≅60% via WhatsApp chatbot In order to be relevant to a wider audience, we selected our case studies across 6 different industries (see Figure 1). This article provides 7 successful WhatsApp chatbot examples to inspire marketing managers to assess their investments in customer communication.
Nevertheless, many businesses continue to interact with their clients through custom mobile apps or websites. Due to WhatsApp’s 2 billion active users, some pioneering businesses made WhatsApp chatbots an essential component of their conversational commerce strategies. If we didn’t answer any questions or if something is unclear to you, please reach out! The experts here at PineChatBot would love to help guide your decision in creating an effective chatbot strategy for your business.Companies can now interact with their clients through WhatsApp chatbots and WhatsApp IVAs thanks to the launch of the WhatsApp Business API. We hope that this blog helps you understand the differences between these bots so you can find a bot that will work for your company’s needs best. You don’t need to go off of this page! This is a better way for you because it’s more convenient and practical than the other way.Īs you can see, there are many different types of chatbots and each one has its own strengths.
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